Be safe; Be professional; There is no excuse for abuse.

Everyone involved with Queensland's personalised transport system – passengers, drivers and rank staff – is entitled to either a journey or a job free of verbal and physical abuse and intimidation.

​TMR expects that passengers, drivers and rank staff will behave respectfully to one another. This will further contribute to our state's reputation of having a first-class, professional, personalised transport industry that is safe, sustainable and accessible. There are likely to be individual consequences for abusive behaviour, and it will also affect other industries, such as tourism and hospitality, if Queensland's reputation as a safe, fun, family-friendly destination is put at risk by careless words or actions.

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