Be safe; Be professional; There is no excuse for abuse.

Everyone involved with Queensland's personalised transport system – passengers, drivers and rank staff – is entitled to either a journey or a job free of verbal and physical abuse and intimidation.

​TMR expects that passengers, drivers and rank staff will behave respectfully to one another. This will further contribute to our state's reputation of having a first-class, professional, personalised transport industry that is safe, sustainable and accessible. There are likely to be individual consequences for abusive behaviour, and it will also affect other industries, such as tourism and hospitality, if Queensland's reputation as a safe, fun, family-friendly destination is put at risk by careless words or actions.

Instances of illegal behaviour such as assault or physical abuse should be reported to the Queensland Police Service without delay. For taxis, this will ensure that relevant security camera recordings of incidents may be retrieved expeditiously and possibly used as evidence. For other booked hire services, it will mean that information can be provided to the Police while memories are still fresh.

In the case of verbal abuse and intimidation – which includes being threatened, sworn at or racially abused - passengers and drivers are encouraged by TMR to notify the relevant booking entity as soon as possible after the incident.

​Passengers abusing drivers and rank staff face potential police action. Drivers who abuse passengers or rank staff may face disaffiliation, suspension or cancellation of their Driver Authorisation, and possibly even criminal charges. Rank staff who abuse drivers or passengers face potential dismissal and potential charges laid by the Police.